Tag Archives: employment

Fetes, fundraising and firsts

Raffle ticket seller Raana Salman at the Lantern Community open day
Raffle ticket seller Raana Salman at the Lantern Community open day
I’ve never thought of my sister, above, as a saleswoman – she can be engaging, encouraging, persuasive and talkative, but she’s never actually sold me anything other than an idea (usually about what film to watch; invariably a Bond movie).

So my family and I were impressed – and proud – to see Raana in marketing mode (above, resplendent with pot for raffle ticket cash) for the first time on Saturday (scroll down for a gallery of snapshots).

We spent the day with Raana at a fundraising fete and open day at the Lantern Community in Ringwood, Hampshire, where she lives and works.

Raana, along with some of her peers, formed a veritable raffle mafia – but not only was parting with cash in a good cause, it was impossible to say no when the ticket sellers assured you “this one’s a winner!” (this was clearly a sales spiel – neither I nor anyone in my family won a single thing…).

The open day in the Lantern’s grounds – with flowers, plants and fruit and veg in early autumnal bloom, stalls, food and live music – marked the opening of a new house, Silver Birches, for adults with learning disabilities. The day was also a celebration of the charity merger between the Lantern and Seahorses. Seahorses is four-star holiday accommodation on the Isle of Wight run by, with and for people with disabilities (as well as for those without) – a B&B with a bonus, as I explained in a recent Guardian piece.

From the fruit, vegetables and plants on sale and display to the bakery produce and the range of arts and crafts including pottery and woodwork, the day showcased the talents of a creative and inspiring group of people. And one of them, running from stall to stall with a book of pink tickets and a broad smile, refusing to stop to chat to me (“I’m busy! I’m working!”), was my saleswoman of a sister.

Talking to my eight-year-old daughter about the fact I was going to blog about our day with Raana, she immediately suggested a title for the story. It’s so neat and accurate, I think it rounds off the post and sums up the event perfectly: The Lantern Stars.

Here’s a small taster of a very successful day:

A huge percentage of the population without redress – that is dangerous

The government’s plan to slash £220m from the UK’s legal aid budget has rightly been condemned for its sweeping scale but, in this series of interviews I’ve done for the Guardian, the very human impact – the effect on the individual – is laid bare.

Under the proposals, victims of miscarriages of justice like Gerry Conlon, one of the Guilford Four, or Mark Neary, who fought his local council’s decision to send his son into care 300 miles away from home, would never have brought their cases before the courts.

Legal aid has helped to right countless wrongs since its inception as part of the post-war welfare state but the plans for change render it unrecognisable and inaccessible.

Legal aid, and the individual’s right to challenge authority and unfair decisions is a bedrock of the British legal system, often described as “the envy of the world“. Dismantle that foundation, and, as the people and families I spoke to for today’s piece make clear, you increase the likelihood of wrongful convictions and greater unrest among the prison population, and you give the authorities carte blanche to bring in sweeping changes (to welfare, for example) with impunity.

The government’s Transforming Legal Aid proposals include new competitive tendering of solicitors’ contracts and a fixed fee system which, say lawyers, will preclude many from bidding for work and force them out of the market. The government will also prevent prisoners from using legal aid to challenge their treatment inside (see the words of ex-offender Leroy Skeete in the Guardian piece to see what effect this could have) and a new residency test will withhold legal aid from trafficking victims or those recently arrived in the UK who suffer domestic abuse.

Justice secretary Chris Grayling is due to give evidence this morning to the justice select committee regarding the price competitive tendering proposals in his Transforming Legal Aid consultation.

As reported, Grayling has said in a statement: “I have always been clear this is a genuine consultation and I will continue to listen to views.” (He may listen – but will he act on what he hears?) He may be dropping his plans to remove defendants’ rights to choose their own solicitor but, while the safeguarding of choice is welcome, that choice is useless if the pool from which to chose dries up. In addition, if the system is so restricted under the changes that would-be claimants don’t get permission to launch appeal cases anyway, they won’t even get as far as having to make a choice.

Below are two more testimonies which explain just what a difference legal aid makes – and what would happen if the changes go through:

Blessing (not her real name), 36, a domestic worker from Nigeria:
“My employers hadn’t paid me properly, or paid any tax, for the nine months I worked for them. I was paid £250 a month and worked seven days a week. I never had rest days or fixed hours. They called me to work at any time. I normally started working at 7am and would work until after 11pm as my employers would return home late and expect me to cook for them.

During the day I looked after their children and cooked and cleaned. At the weekends I also had to clean my employers’ business. It was hard work and I had no life of my own.

Legal aid helped me to go to court for an employment tribunal and win. I won my claim to be paid the national minimum wage for my work.

Without legal aid I wouldn’t have got anything. I didn’t know how to help myself. I didn’t know about my rights in the UK until I went to Kalayaan, which advises migrant domestic workers. They explained my rights to me and were able to find me a lawyer to take my case.

My case shows that domestic work is real work and that work in a private household should have proper hours and be fairly paid – like any work.

The proposed residency test under the legal aid changes will stop people like me from getting help [the proposals mean applicants need to be lawfully resident in the UK and to have lived here continuously for at least a year at some stage]. This is on top of new immigration rules that mean domestic workers are given a tied migrant domestic worker visa, the rules of which also makes getting help impossible [the visa means migrant domestic staff in private households cannot change employer or stay longer than six months].

Employers will be able to treat these workers however they like as they will know that they won’t be able to challenge any mistreatment. Many are not paid at all for many months work in the UK. With no legal aid they won’t be able to do anything about this.”

Tracey Lazard of deaf and disabled people's organisation Inclusion
Tracey Lazard of deaf and disabled people’s organisation Inclusion

Tracey Lazard, chief executive Inclusion London, a pan-London Deaf and disabled peoples organisation:

“Disabled people need access to justice now more than ever.

Entitlements to independent living and social care are being dismantled and reduced and the right to challenge is through judicial review – and that, to all intents and purposes, is going to be removed [the reforms make it harder to bring a judicial review].

Increasingly, local authorities are – in order to make budgets work – squeezing individual care packages…it’s only when a disabled person’s legal aid lawyer threatens the local authority with action, do we see them carrying out statutory duties.

It’s less likely that public bodies will be held to account [under the reforms] and in this climate of frenzied cuts, that’s more important than ever. Judicial review is a key challenge to ensure that public bodies meet their duties under the Equalities Act and due regard is paid to vulnerable groups.

Without legal aid funded judicial reviews, the recent work capability assessment and bedroom tax policies wouldn’t have been challenged.

We’ll have a huge percentage of the population without redress, and that is a dangerous system to be in.”

*Previous posts on legal aid can be found here and here

“Ah the whiff of that bread!”: my sister the baker

Raana (left, centre) and her fellow bakers hard at work in the Lantern Bakery
Raana (left, centre) and her fellow bakers hard at work in the Lantern Bakery

My talented sister and her colleagues allowed us to document a day in their working lives at the Lantern Bakery based at the Camphill community where she lives. The bakery offers work and training to people with learning disabilities. You can watch and listen to the talented team of bakers in this Guardian audio slideshow we created after our visit.

There’ll be more from the bakers of Camphill on this blog in the next week or so – they really are an inspiring, welcoming and talented bunch of people and work in what has to be one of the buzziest bakeries I’ve ever been to (listen to the audio slideshow – especially my sister’s numerous interjections – and you’ll see what I mean..).

For now, however, the slideshow photographs and the words of the bakers themselves speak volumes and do a better job than I could in a long piece of writing to reflect the bakery’s ethos and prove why schemes like this are so vital. Plus they make the most amazing things so, I’d like leave the last word to my sister, “ahhh the whiff of that bread!”

Jenny’s job, and why we need more like it

Jenny Dimmock at work, City Hospital, Sunderland (pic: Positive Negatives)
Jenny Dimmock at work in the pathology lab (pic: Positive Negatives)
Jenny Dimmock works in a pathology lab. She and her scientist colleagues handle between 3,000-4,000 blood samples a day. The 21-year-old is also an ambassador for younger students, speaking about her experiences at conferences, like how part of her job involves placing specimens on a robot. Handling the robot, however, as her workmates say, is probably the easiest part of her working life.

Jenny, who has Down’s syndrome, trained on the job with the Project Choice scheme at City Hospitals Sunderland NHS Foundation Trust before she won her paid post.

As colleagues point out, while she was learning about the intricacies of the path lab, she was also learning about everyday practicalities like getting to and from her job on time or how to interact in the workplace. This week, her achievements are recognised with an award to celebrate Adult Learners’ Week this week.

We are more used to hearing about the failings of the NHS when it comes to its treatment of people with a learning disability. Only today the NHS ombudsman outlined the catalogue of mistakes which contributed to the death of Tina Papalabropoulos, a young woman with physical and learning disabilities.

In March, the government’s Confidential Inquiry into premature deaths of people with learning disabilities found that 37% of deaths of people with a learning disability who died between 1 June 2010 and 31 May 2012 in the South West of England were avoidable. Put bluntly, patients with a learning disability died whilst they were supposed to be receiving treatment from the NHS.

If attitudes are to change among organisations which fail the vulnerable, one way forward is to make them more inclusive as employers so they reflect individuals from all walks of life. It’s one thing to stick up a learning disability awareness sign to help staff recognise vulnerable patients – as I spotted in my local hospital (it’s a good start) – but it’s entirely another to have people with learning disabilities on your radar as potential work experience students, interns or trainees.

Public sector organisations especially are encouraged to be more inclusive and diverse through their board membership and recruitment policies, with the Equality Act binding organisations to develop a more diverse workforce and uphold equal rights. But people with learning disabilities are one of most overlooked groups in the labour market with most employers unaware of – or perhaps put off by – the kind of support that learning disabled employees might need.

As Mencap points out in its campaigning material, people with a learning disability are more excluded from the workplace than any other group of disabled people. According to Mencap, less than one in five people with a learning disability work (compared with one in two disabled people in general), but at least 65% of people with a learning disability want to work. Of those people with a learning disability that do work, most only work part time and are low paid. Just one in three people with a learning disability take part in education and/or training.

Project Choice in Sunderland shows what can happen when employers take a more inclusive approach to recruitment and training. The scheme aims to provide work-based learning and experience for young people with learning disabilities.

The project starts with 16-21-year olds doing half a day a week work experience for six weeks. Students have one to one sessions with a mentor to help develop an understanding of the world of work. Next is an unpaid internship for four days a week in a work place and one day in college. Students, who can have up to three placements in the year, again have a named mentor and progress to working independently. Learning is reinforced in the classroom and interns undertake a work qualification like a Foundation Learning Programme or NVQ.

The final part of the scheme is, hopefully, an apprenticeship, job – as Jenny has proved – or further learning.

Jenny started with work experience under Project Choice and did an internship in 2010 when she left school. She spent a year as an intern in three departments: on a clinical ward where, among other things, she used her sign language skills to communicate with deaf patients, then in the hospital pharmacy and in the laboratory. She learnt on the job but also had one day a week at college learning about things like employment health and safety. As she says, “I have had amazing times since starting my work experience and have fulfilled my ambition of getting a permanent job.”

Project Choice isn’t, of course, the only supported employment scheme of its kind but it’s a pathway to work and training in a sector not usually open to people with learning disabilities. It’s the kind of scheme that can change attitudes both within healthcare and in wider society. We just need more like it.

* New figures released for Adult Learners’ Week, which ends on Friday, showed that the proportion of young people aged 17 – 24 taking part in learning has fallen by seven percentage points in the last year. There has also been a fall of six percentage points in the proportion of unemployed people participating in learning. The survey for NIACE interviewed 5,253 adults, aged 17 and over, in the UK 13 February–3 March 2013.

Young, free and single-minded

Young people who have helped transform their neighbourhoods despite are among those being celebrated in today’s Prince’s Trust annual awards.

Amid recent figures showing youth unemployment has nearly hit 1m, it is inspiring to hear how teenagers and young adults are determinedly pursuing work, training or volunteering, despite the kinds of experiences that would lead some to write them off as “hard to reach”.

The trust’s Celebrate Success event honours young people who, supported by one of the trust’s many programmes, have overcome challenges like homelessness or unemployment to make a difference to their communities or to the lives of others.

The community impact award in particular (there are various categories in today’s awards) recognises how young people around the country have breathed new life into a neglected area of a block of flats, launched a support scheme for young carers and turned a disused part of a children’s centre into a a play space. While their projects might not have led all of them into full-time employment, many are on a more secure path to independence.

Young people in Glasgow transformed a disused space (photo: Prince's Trust)
Young people in Glasgow transformed a disused space in Helenvale Flats (photo: Prince’s Trust)

A group of eight unemployed young people, supported by the Prince’s Trust Get Started programme, revitalised an area in a block of flats in the deprived east end of Glasgow. They created flower beds and benches, built a willow hut for children to play in and sprayed a giant snakes and ladders board on the ground.

The Caring Alone project helps support young carers.
The Caring Alone project helps support young carers.

Steven Bland was among the four young carers who created the Liverpool-based Caring Alone Support Service, backed by a cash award from the trust, for a Community Cash Award. They matched the funding with support from other organisations launched the online support support for young carers, offering advice and a forum for information exchange.

A team of young people from Birmingham helped improve Fox Hollies children's centre .
A team of young people from Birmingham helped improve Fox Hollies children’s centre .

While participating in the Prince’s Trust Team programme, 10 young people made a disused outdoor space at the Fox Hollies children’s centre in Birmingham into a beach play area. They raised the cash through donations from local businesses and activities including bag packs and car washes.

“People who have a learning disability have the right to good services, choices and a good life”

If only more people had the chance to develop in confidence like Laura Minett.

Laura, who I interviewed for a Guardian social care piece today, works as an expert by experience. Her part-time role through the charity which supports her, Choice Support, means monitoring and inspecting social care services on behalf of social care watchdog the Care Quality Commission. The self-assurance she has developed thanks to the job means that when I misspelt her surname during our interview, she politely – but firmly – asked for my pen so that she could write it out for me herself.

Laura, who has a learning disability, told me she is driven by helping improve support for people who may be less independent than her. As she says in today’s piece in the Guardian: “I like getting out and about meeting people and thinking ‘maybe that’s good maybe that’s bad’. I like having a job and talking to the service users – it’s about their quality of life.”

The views of people who use social and health care services are so often not taken into account, something which a major inquiry into health treatment of people with learning disabilities found this week. Involving people who use services in improving the health and social care sector is vital, but so often consultation is nothing more than lip service.

Not so with the experts programme it seems. Another expert I met, Laura Broughton, stressed that paid work and the recognition that her opinion is valuable has made a huge difference to her life. Both the experts explained they have spotted things that could be improved in residential care (simple things, even, like offering people a better choice of food and drink) and told me that individuals in care tell them their concerns or wishes much more freely than they would a professional or full-time inspector without their personal experience.

Laura Broughton volunteering at London 2012
Laura Broughton volunteering at London 2012

She has been an expert for just two years, but already speaks in public and to social care professionals about her role. She walked into our meeting relaxed and confident. “I was quite different before doing this,” Laura told me. “I’d never had job before, certainly not in offices, I was more shy. Now I’ve done the experts work, Choice Support is getting me involved in slightly different things as well. I’m training [Choice Support staff and CQC inspectors] and have done presentations and workshops. It’s exciting…I’m travelling quite a lot and getting to know the country.”

Here is some more from the two experts in their own words, which both women previously shared on the CQC and Choice Support websites.

Laura Minett
Laura Minett
Laura Minett: “If someone said, “What is an expert by experience?” I would answer that I am a person who has a disability and who has first hand experience of using services provided by both health providers and social care providers. I use my experience to talk to others to find out what they think about the care they are getting and if it is good enough for each individual using the service.
I work with different inspectors and have already visited lots of different services like hospitals, a residential college, care homes, assessment and treatment units and secure units. I have recently been part of inspection teams involved in the National Review of Learning Disability services.
My main job is to find out about people’s experiences of the care they receive. The inspector tells me which of the 16 outcomes I need to prepare questions on to ask on the inspection. We arrange a meeting time for the day and go to the service unannounced. This means the provider doesn’t know we are coming. I use my experience to find out what they think about the care they are getting and if it is good enough for each individual using the service.”

Laura Broughton
Laura Broughton
Laura Broughton: “Being part of this review was a good experience for me. It gave me the experience of what it is really like for other people who have a learning disability. What happened at Winterbourne View was terrible and should have never happened.
Working as part of a team with inspectors was exciting. The work was exciting but difficult too. Sometimes some of the places I visited were not pleasing , they were challenging.
Some of the people I met should have more help in getting a better life. They were often bored and distressed and staff talked to them not as adults but as though they were children. Some of the people weren’t treated as individuals and certainly not in a person centred way. I felt some people didn’t get the opportunities they should have because they couldn’t speak or because others felt their behaviour was challenging.
It was good for me because I’m now a lot more confident, I’ve got a paid job as an Expert by Experience. Having a paid job is new for me as it is with a lot of people who have a learning difficulty.
I have a voice and I was able to help other people living in these services to have a voice.
I hope things will change. All people who have a learning disability have the right to good safe services, choices and a good life.”

The project that helps you “be” something

By Liz Naylor of the  charity Addaction
By Liz Naylor of the charity Addaction
When I first met Linda, she told me: “When I was growing up I couldn’t imagine being anything”.

I met Linda when I was delivering a training course aimed at former substance misusers who wanted to become “recovery champions” and better support their peers engage in that service.

Although Linda didn’t speak with any great volume, there was something so utterly powerful and authentic in her statement that for a second the room stopped and focussed upon her. It was not a statement of self-pity, or an attempt to claim the title of the bleakest life experience; it was simply a statement of fact – here was a 48-year-old woman who had never thought she would “be” anything.

I would later learn that Linda had “been” sexually abused from an early age by a string of boyfriends that her mother, working as a street sex worker, had brought into the home. She herself had “been” a street sex worker for most of her life. She had “been” trapped in misuse of heroin and crack on and off for the last 25 years. She had “been” the mother of a small child who died due to swallowing Linda’s methadone prescription.

At some point during the day, we were discussing recovery capital and specifically, the idea of people holding different levels of cultural capital. Many participants talked about how when they were young what they had imagined their lives might be – and the kinds of things that had got in the way of these ordinary dreams. I recall that none of the participants had held any particularly grand or unrealistic hopes, just the usual – jobs, children, and a place to call home.

I guess the power of Linda’s statement was that although she had been many things she had never imagined what she might be.

I am proud to work as part of Addaction’s London training team. It’s a small team of three full time workers and one part time volunteer. The major part of our job is delivering something called the Next Project.

This is a 12-week training course providing the necessary skills and training to people who have been affected by substance misuse and, since August 2010, carers or those affected by the substance misuse of someone close to them.

Some might call it a back to employment scheme that really works (imagine that!), which is fine, except quite a lot of the people who do the course have never even officially had a job. We call it a personal development course that supports the participants to make the kind of changes needed to move their lives forward so they can enjoy the kind of lives that meets their human potential.

Rather than work from the assumption that our trainees are “addicts” or “victims” or “burdened with care” – we work from the belief that our trainees are smart enough to be interested in examining their own behavioural patterns. It is, if you like, a psychology course based upon study of self and the personal changes made possible with this knowledge.

We know this works because since 2005 when the Project started to April 2012, 338 people have attended it and 261 have completed it, a success rate of 77%. This has increased to 87% in the last four years as the project has evolved. 9 out of 10 people finishing Next in the last four years have completed qualifications and gone on to further education/training and volunteering. 31% of those that have finished since 2008 are now in full-time employment. This figure increases steadily over time as Next graduates gain experience and confidence from volunteering and further study that enables them to start applying for jobs

The course is purposefully demanding and intense – giving the participants a real sense of achievement when they complete the course. Next is a proven success story, and is heavily oversubscribed, with waiting lists of up to six months. Referral is from the London boroughs (Islington, Greenwich, Wandsworth and Southwalk funding through Terra Firma) that currently fund places, and a place isn’t cheap at £2,500 but the impact of successful completion reaches much further than the individual (Addaction estimates that each person dependent on illegal drugs costs the country around £44,000 a year, compared to £2,500 for each trainee, for a nine month period). In fact the benefits will extend as far as their children, families and the wider community.

Linda secured funding to do the Project. She completed the course. She did not miss one single session. I don’t think she missed a single minute.

We watched Linda transform – her physical presence, body language, voice projection, intellectual reasoning, confidence, self awareness. It was a transformation that Linda initiated within herself, we provided the right kind of knowledge, support, (the occasional) challenge and encouragement. It was as if she understood the importance of the moment. The moment when she finally could see who she deserved to be.

* For more on the effectiveness of the Next Project and its employment outcomes, see this recent piece in the Guardian.

Bricks and mobility: buildings and disability history

Carved stone hands reading braille, on the exterior of the former Royal School for the Indigent Blind, Hardman Street, Liverpool. The Grade II listed school was built in 1850 (pic: English Heritage)
A gap in a church wall speaks volumes about the history of disability in England; lepers’ squints allowed people with leprosy to see the pulpit and hear the service through a small chink in the stonework, without coming into contact with the congregation.

Images of churches with lepers’ squints are among hundreds included in a web-based project launched today by English Heritage. The Disability in Time and Place resource encourages the public to understand changing social attitudes to disability via England’s architecture and shows the influence of disability on the built environment.

Eleanor House, Buckinghamshire, the Epilepsy Society, opening ceremony 1896 (pic: Epilepsy Society)

As Rosie Sherrington, policy adviser at English Heritage says of Disability in Time and Place: “In essence we can track disabled in and out of the community and back in again by looking at the range of buildings they inhabited.”

The image-led project features institutions and landmarks, among them the Le Court Leonard Cheshire Home, often taken as the first meeting place of the disability rights movement where Paul Hunt began campaigning with other residents in care. The pictures are from English Heritage’s archive and also draw on historical images lent by the charity’s partner organisations.

Disability in Time and Place is being launched at the Graeae Theatre, Hackney (among the country’s leading fully accessible theatres) this afternoon with speakers including Tara Flood, ex-paralympian and director of ALLFIE (the Alliance for Inclusive Education), and architect and access expert Dr David Bonnett, whose pioneering work includes the refurbishment of the Royal Festival Hall.

Guild of the Poor Brave Things, Braggs Lane, Bristol (pic: Brave and Poor Ltd)

Among the places featured is the Guild of Brave Poor Things in Bristol (above), the first meeting places for disabled self-help groups. The visual history also includes the Liverpool School for Indigent Blind, opened in 1791 by Edward Rushton, who was blind. Rushton’s school was the first in Britain that aimed to give people the skills to be more independent.

Other sites featured are churches designed for deaf congregations such as St Bede’s Church in Clapham and St Saviour’s in Acton, both in London (the latter is still used as a deaf church). They have dual pulpits, one for the chaplain and one for the interpreter, as well as bright lighting and raked seating to boost visibility.

English Heritage’s web resource is divided into six sections, each taking a specific historical period – the Tudors or the early 20th century, for example – and looks at the building types associated with it.

Sherrington adds: “In the medieval period we have the idea that disability was a direct consequence of mankind’s sin, and therefore a religious matter. However disability as a result of disease such as leprosy was widespread, and an ordinary part of everyday life. It was not understood in the same way as we see it today.”

Moving onto Tudor times, she says, much of the care provided by monasteries and the church was destroyed during the dissolution, having disastrous consequences on the lives of disabled people. Paradoxically, Henry VIIIs “fools” were people with learning disabilities paid to entertain the court. It was a privileged role and they were thought to have divine wisdom.

“The 18th century saw the idea of disability being a matter of physicality rather than morality,” according to Sherrington, “and providing for the disabled became a matter of civic pride. As such many private asylums and enormous hospitals for the war disabled (like the Chelsea Pensioners) were built.”

With the rise of asylums and workhouses, disabled people were hidden away (although Sherrington adds “ this was though of as a positive move enabling disabled people to receive the ‘treatment’ they needed”). With the 20th century came the attitude that many people had incurable conditions (Sherrington draws our attention to the rise of eugenics “and the perceived need to separate those who were ‘healthy’ from those believed to be ‘inferior’”). But then two World Wars resulted in the notion of “heroic disabled” and the emergence of memorial villages and specialist rehabilitation hospitals.

According to Baroness Andrews, who chairs English Heritage, the project “is a history of the nation’s buildings and of a significant proportion of our population which, until now, has gone unexamined and untold. It is the part of the history of every town and city, with the schools, chapels and hospitals which surround us all each day but it has remained invisible and silent.”

English Heritage worked with a disability history steering group which included disabled employees, disability history academics including Jan Walmsley from the Open University’s Social History of Learning Disability Group and Dr Julie Anderson from the University of Kent who specialises in war disability. Partners included ALLFIE (the Alliance for Inclusive Education). Other sources of advice, information and images include the Greater Manchester Coalition of Disabled People, Disability History Month, the Centre for Disability Studies in Leeds, Leonard Cheshire, the Epilepsy Society, New College Worcester. All the content has been translated into British sign language videos by deaf interpreters.

* English Heritage has also updated its, Easy Access to Historic Buildings, available to download.

Unemployed to enterprising

Maria Ellingham had not worked full-time for a decade after having children. She then became a single parent who had the will to work but lacked the way. She was a qualified reflexologist and wanted to set up her own business, but she needed to find the confidence and to learn the skills of self-employment.

Yet in July, two months after taking part in a council-commissioned scheme, Ellingham launched her own reflexology business. A former account manager at a cosmetics company, she is among 54 people helped into employment or self-employment through Central Bedfordshire and Bedford borough councils’ building enterprising communities scheme.

Read more about the scheme to help people off benefits and into self-employment offers lessons for all service contracts on the Guardian local government network.

Maria with her children in her treatment room

The riots a year on: “If people see me as bad, I might as well be bad.”

Joe Hayman, author, British Voices
“Even though we’re not involved in gangs,” the young man from Hackney tells me, “the way people look at you just puts you down. No matter what you do, you’ll always have that bad name of a black kid from Hackney, so some people think, ‘if people are going to see me like that anyway, I might as well be bad.’”

Last summer’s riots, which began a year ago today, hardened my resolve to write an uncompromising book, British Voices, about our country from the perspective of its people. The comment above comes from a teenager I met in east London last August, not long after the end of the unrest.

The riots felt like an expression of something we had swept under the carpet. It seemed to me that failing to address the way that people in the country were feeling – including the sense that ordinary people’s voices often went unheard – would simply leave those feelings to fester once again. I wanted to approach the widest range of people possible and no matter they said, would present their opinions faithfully.

I started my research three weeks after the end of the riots. One of the first places I visited was Hackney, the scene of some of the worst trouble, and a lot of discussion focused on stereotypes of young people and a lack of opportunities.

“There’s a lot of talent in Hackney,” one young man suggested, “but there are no opportunities to uplift yourself. We’re left stranded; we have to fend for ourselves; so, if you see people with the nice car, you say, ‘I want some of that’. Our generation, we like fancy stuff but we can’t afford it – the riots were an opportunity to get things you know you couldn’t otherwise get.”

Was it worth the risk of a criminal record? “If there are no opportunities anyway,” he replied, “you might as well risk it.”

There was also anger towards the police. “They racially discriminate,” another young man said. “They search the black kids and leave the whites. They smashed my brother’s head against a windscreen, pushed me up against a wall, all for no reason. That’s why people rioted – they enjoyed having power over the police. They were saying, ‘If we wanted to take over, we could.’”

“It was great how youths were united by the riots,” one young woman said. “Gangs you wouldn’t expect to mix going up against the police together. It was great to see such spirit.” She went on: “It was wrong to burn people’s houses and family businesses, but the big shops all had insurance so what does it matter? I don’t see how it’s different from MPs and their expenses.”

I asked her whether the expenses scandal justified violence and looting. “No,” she said, “but it sets a bad example.”

It was an argument I heard again and again; indeed a sense of disillusionment, and alienation ran throughout the entire three months I spent travelling around England, Scotland, Northern Ireland and Wales. I went as far south as Lizard Point in Cornwall and as far north as the Shetland Isles, talking to over a thousand ordinary people along the way. They were disillusioned with different things and expressed their feelings in different ways, but the feeling remained.

As I travelled, the anger in the wake of the riots seemed to fade. It was replaced by a sadness, a sense that for all the social, economic and technological steps forward the country had made, a lot had been lost along the way: a sense of community, trust and responsibility to one another.

The riots may prove to be a one-off, a few days of violence consigned to history; and even if there is trouble again, the police will be better prepared to respond. But none of the underlying issues have changed since the unrest began a year ago. Indeed, since then the economy has deteriorated and national institutions – the media, the police, the banks and politics – have all continued to take a battering. Surveyed around the Queen’s Jubilee, 75% of respondents to a Yougov poll said that community spirit had got worse in Britain, chiming with my own findings.

I came home determined to use the lessons I learnt to found a new charitable trust, The Community Trust, aiming to address this issue. My confidence comes from the most powerful lesson from my journey: that, in spite of all the changes in our society and the challenges we face, the kindness and decency of the British people lives on.

I also picked up some valuable lessons on the types of initiative that the new trust might support to harness that kindness and decency and to build a stronger society.

First, projects bringing together people from different backgrounds, building social bonds, fostering trust and breaking down barriers between communities. Second, initiatives enabling people to help each other to navigate their way in an increasingly complex, difficult world, building the skills, networks and personal attributes needed to get through and to thrive.

Small but important initiatives such as these – and the willingness of ordinary people to support them – could foster a greater sense of community and citizenship in Britain. That might not solve our problems, but might help us to face them together, rather than turning in on ourselves.