How back office benchmarking can improve efficiency

When social housing provider One Vision Housing (OVH) reduced its total management costs by £2.8m in five years, it was partly due to the fact it had been benchmarking its back office functions.

The Merseyside-based group spends less now on what it terms its regularly recurring front and back office management than it did in 2006, when it was formed after a housing stock transfer from Sefton council. As a large transfer organisation with a very tight business plan, benchmarking to encourage efficiency was key, says operational director of finance Gaynor Robinson. However, Robinson emphasises that “it’s not just about identifying savings, it is about improving business processes and prioritising your resources … it’s about quality and governance”. Read the rest of my piece on the Guardian’s voluntary sector network pages.